Support Enquiry

Many of the repairs, compatibility questions and faults we deal with are specific to the individual bike or component. This short form helps us collect the information we need before assisting you.

Step 1

Your details

Please provide contact details below.

Name

Email address

Phone number (optional)

How did you hear about us? (optional)

Step 2

What do you need help with?

Choose the option that most closely matches your enquiry.

Conversion kit enquiry

Tell us about the conversion kit you require

How will the converted bike be used?

What is the brand of the bike you wish to convert?

What is the model of the bike you wish to convert?

Additional information (optional)

After submitting, you will receive an email. Please reply to it with the photos requested.

Full custom build enquiry

Describe the bike you would like us to build

We can provide the complete bike and all components, or build using a bike or components that you already have.

How will the bike be used?

Who will provide the bike?

What kind of bike would you like to build?

Budget (optional)

After submitting, you will receive an email. Please reply to it with the photos requested.

Repair enquiry

Tell us what needs repairing, servicing or maintaining

This can be an e-bike, e-bike component, or a normal bicycle needing servicing.

What needs attention?

Please note: Our workshop is in Kent and is by appointment only. Courier collection and delivery can also be arranged nationwide.

Manufacturer (if known)

Model (if known)

Briefly describe the problem or work required

After submitting, you will receive an email. Please reply to it with the photos requested.

Compatibility enquiry

Tell us about the Rebellion Bike products you are enquiring about

Add the Rebellion Bike product links you want us to check together.

Rebellion Bike product link(s)

Briefly explain what you want to know

After submitting, you will receive an email. Please reply to it with the photos requested.

Fault enquiry

Tell us about the fault

Describe what happens when you use the bike

Bike and e-bike system details (if known)

Is there an error code, warning symbol or flashing warning light?

After submitting, you will receive an email. Please reply to it with the photos requested.

Existing order

Tell us about your order

Use this option if you have already placed an order with Rebellion Bike and need help with it.

Order number (if known)

What do you need help with?

After submitting, you will receive an email. Please reply to it with the photos requested.

Other enquiry

Tell us what you need

Give us enough information to understand what you'd like help with.

Your enquiry

After submitting, you will receive an email. Please reply to it with the photos requested.

✓

Enquiry sent

Thank you

Your enquiry has been received by Rebellion Bike.

Your enquiry reference—

We have sent you an automated email containing this reference and the photos we need. Please reply to that email with the requested photos.

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